Frequently Asked Questions

NHCAA Webinars Frequently Asked Questions

  1. Do I need special equipment?
  2. Will I get to ask questions?
  3. Can I register as tuition-free?
  4. How many people can participate in a Webinar?
  5. How many CPE Credits will I earn?
  6. At what level are the webinars taught?
  7. Who should be the registration contact?
  8. How do I access the webinar once I'm register?
  9. How do I access the program materials?
  10. What if I misplace the email with the log-in information?
  11. I registered, but haven't received the log-in information?
  12. What's the substitution policy?
  13. What's the cancellation policy?
  14. Questions?
Q.

1. Do I need special equipment?

A.

No. You need a computer with Internet access and speakers or a telephone able to dial-out to a toll-free number. Before attending your first webinar, you can test your computer for compatibility with Adobe Connect and review technical requirements. NHCAA will also email the test instructions to the Registration Contact the week of the webinar to help ensure your first meeting is trouble-free.

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Q.

2. Will I get to ask questions?

A.

Yes. You can use the chat box to message the speakers during the webinar. This chat does allow questions to be asked privately.

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Q.

3. Can I register as tuition-free?

A.

Dues paying Member Organizations can designate up to two tuition free registrations per program. Dues paying Platinum Supporting Members can designate one tuition-free registration per program. All Individual Members, Law Enforcement Liaisons, Premiere Supporting and Supporting Members, and any Non-Members, including local, state and federal public agencies, wishing to participate will need to submit a registration form and applicable payment. All participants may purchase additional lines.

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Q.

4. How many people can participate in a webinar?

A.

For employees of Member Organizations, including any Supporting Member category, or law enforcement or government entity, each registration includes 1 webinar login and 1 telephone dial-in; however, multiple people may participate and earn credit.

  • In an in-person environment, people may sit together in the same room.
  • If working remotely, registered participants may stream our webinar through their own virtual meeting platform (Teams, WebEx, Zoom, etc.). Here is additional logistical information. If you are having trouble, please contact your IT Department to help you navigate the best way to facilitate streaming. If NHCAA can provide information or talk to your IT Department, let us know at programs@nhcaa.org.

Individual Member and Non-Member registration includes 1 webinar login and 1 telephone dial-in. The content should not be shared with other individuals or teams.

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Q.

5. How many CPE Credits will I earn and how do I get them?

A.

Each webinar is worth 1.5 CPE credits . To earn credit, participants need stay active and engaged with the webinar through participation in checkpoints and attend for the duration of the event. Registered attendees who fulfill these requirements will receive the attestation/evaluation survey link. This link should be provided to anyone who attended with you, either virtually or in person, so they may also receive credit for attending. Once the attestation/evaluation survey has been completed a certificate will be emailed directly to the individual submitting.

Note, the attestation/evaluation link is open for three weeks after the webinar. After that time, NHCAA will not be able to add the program to transcripts. Please forward and complete the survey promptly.

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Q.

6. At what level are the webinars taught?

A.

All webinars will be taught as Level II programs, where some investigative, health care and/or coding expertise is assumed, and training content is focused on the investigative process, using case examples to highlight investigative strategy and techniques.

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Q.

7. Who should be the registration contact?

A.

If your organization qualifies to share the webinar, the registered participant acts as a liaison between NHCAA and the registering organization, also known as the “Registration Contact.” Duties include:

  • Promote and communicate availability of the webinars to colleagues.
  • Test the technology at least one day before the webinar and reach out to NHCAA or your IT Department if issues arise.
  • Login/dial-in in the day of the webinar (facilitate sharing the webinar with virtual colleagues if applicable)
  • Download material from the webinar platform and distribute.
  • Keep a record of who participates for the duration of the event. If you are in a virtual environment, please keep reports of log-in/log-out times for each attendee. If you are in person, please have each individual sign in to the meeting room. Please keep records for 5 years. This keeps NHCAA in compliance with NASBA, our accrediting body.
  • Participate in any checkpoints or polls to show that your line is active and engaged. Stay on for the duration of the event.
  • Forward the attestation link to anyone who participated for the duration of the event. Completing the attestation form tells NHCAA that individual attended the program, places it on the profile in our database, assigns 1.5 CPEs of credit, and automatically emails a certificate. The survey is open for 3 weeks, after that time, NHCAA is unable to add the program to a profile or award credit.
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Q.

8. How do I access the webinar once I register?

A.

The Monday prior to the actual webinar, NHCAA will email the login link and dial-in information. This link will work starting the morning of the webinar, but it's not fully functional until one-hour prior to the webinar. You will need to enter your email address to access the webinar screen. Materials are available on the webinar screen for download.

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Q.

9. How do I get any program materials if they are offered?

A.

The presentation and any handouts provided by faculty will be available on the webinar interface one-hour prior to the webinar start time.

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Q.

10. What if I misplace the email with the log-in information?

A.

Contact NHCAA by sending an email to programs@nhcaa.org.

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Q.

11. I registered, but haven't received the log-in information?

A.

If you are the person from your organization who is supposed to register for the webinar and you have not received the log in email by COB the Monday before the webinar, please reach out to training@nhcaa.org. If you typically participate through your organization, but don’t typically register with NHCAA, please discuss logistics with your organization’s registration contact before emailing NHCAA.

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Q.

12. What's the substitution policy?

A.

To request a substitution, you must provide WRITTEN NOTICE OF SUBSTITUTION to NHCAA 24 hours before the webinar is scheduled. Please email training@nhcaa.org to request a substitution.

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Q.

13. What's the cancellation policy?

A.

For paying registrants, to cancel and obtain a full refund you must provide WRITTEN NOTICE OF CANCELLATION to The NHCAA Institute 24 hours before the webinar is scheduled. If you cancel in writing after that date, but before the program begins, you will receive a 50% refund, minus a $25.00 administrative fee. No refunds will be provided for cancellations received after the program convenes.

All cancellations will be assessed a $100.00 administrative fee. To cancel please email training@nhcaa.org or mail to The NHCAA Institute at 1220 L Street, NW, Suite 600, Washington, DC 20005.

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Q.

14. Questions?

A.

If your question is about registration, substitution, or cancellation, please email NHCAA at training@nhcaa.org. If your question is about content or accessing the webinar, please email programs@nhcaa.org. One of our staff members will respond to your inquiry as soon as possible.

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