Enhancing Your Skills: Managing & Navigating Complex Investigations

As the health insurance community works tirelessly to respond to the COVID 19 pandemic, we recognize that education and training are still vital to our industry and we are excited to be able to provide our Skills training virtually this year. We will post additional information about this training program and opening registration in the near future.

View the agenda and register today to participate in NHCAA’s virtual Skills program, August 25 – 27.  

Click the tabs below to view detailed program information.

This is the ideal program to enhance the skills of middle managers and investigators on the rise. Investigative skills discussed in this program include: managing complex investigations involving multiple internal departments, conducting risk assessments, analyzing negotiation techniques, and interpreting data.

What to Expect

Sessions will happen live August 25 – 27 through our Adobe Connect platform. To earn credit for attending, every session must be watched, and checkpoints completed. These sessions were not designed to be shared or streamed with others. Each participant should be registered to attend. Session recordings will be available to registered attendees for two weeks after the program concludes.

Please make sure you are receiving emails from NHCAA. If you are uncertain, please make sure to whitelist NHCAA’s email addresses.

What to Expect

This virtual program will feature 10 power-house sessions focusing on skills and strategies needed for complex investigations. Over three (3) days hear your peers in the health care anti-fraud industry examine the skills needed to conduct effective investigates of complex cases or shifting schemes such as telemarketing and enrollment.

Speakers, utilizing case studies, will unravel schemes through a focus on case management, internal collaboration, analytics, team development, investigative skills, and partnership with law enforcement.

View Agenda



Participants earn 10 Continuing Professional Education (CPE) hours applicable to the training requirements for the Accredited Health Care Fraud Investigator (AHFI®) designation. Only those who are registered to attend and watch each available session and take the corresponding quizzes will be eligible to receive credit. No partial credit will be awarded.


The NHCAA Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Target Audience: This program is most appropriate for mid to senior-level analysts, investigators, consultants, and law enforcement agents who have worked in the health care anti-fraud industry for a minimum of three years.

Level: As a level II, or intermediate program, some investigative / health care / coding expertise is assumed. Training content is focused on the detection and investigative processes, using case examples to highlight strategy and techniques.

Pre-requisites: A minimum of three years of experience in the health care anti-fraud industry or attendance at the Boot Camp Program.

Adobe Connect Technical Information

NHCAA is using Adobe Connect to provide the Skills sessions to our participants. The sessions will be presented live, in real time. An Adobe Connect session may be launched two ways:

  1. Through your browser using Flash Player. This requires participants to download/enable flash on their browser. Session recordings will open in a new browser window.
  2. Through a downloadable Adobe Connect application. Installation of the Adobe Connect application generally does not require administrative privileges; however, if your company restricts all .exe files you will need to contact your IT department. Session recordings will open in the Adobe Connect application.

If you experience technical problems with either method, first, reach out to your IT Department. If they cannot help, email training@nhcaa.org. Please include information about the problem you are experiencing. One of the NHCAA staff will contact you.

Test Your System

Instructions are below, to start the system test, click this link: https://nhcaa.adobeconnect.com/common/help/en/support/meeting_test.htm


  • If Flash is installed and enabled, the test your system page will automatically run a diagnostic test to ensure your system is compatible with their minimum requirements. You will not need to download the Adobe Connect application if Flash is enabled.
  • If you need to enable or install Flash, you can search for “how to install flash in insert preferred browser name” or “how to enable flash in insert preferred browser name” to find instructions. After installing/enabling you will need to reload the test page.


  • If you think you have already installed the Adobe Connect application previously, click “Run Diagnostic Test.” It will open a test in the application to ensure your system meets their minimum requirements. (If you do not have the application installed, it will tell you to install the application.)
  • If you need to install the application, click the blue “Install Adobe Connect” button to start installation. After installation reload the testing page and click the “Run Diagnostic Test” button. It will open a test in the application to ensure your system meets their minimum requirements.
  • If you have trouble downloading the Adobe Connect application, please reach out to your IT team for guidance. 

General Participation Requirements

Best Practices

  • Log off of VPN Services.
  • Close other applications competing with local bandwidth.
  • Participants working from home may have others in the household competing for bandwidth with video streaming, gaming or also working from home. All these can impact the users experience in Adobe Connect.

You can review Adobe’s complete technical requirements on their website. Below are some of the minimum requirements for Windows and Mac OS.


Downloadable Application

  • 1.4 GHz Intel Pentium 4 or faster processor (or equivalent)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 512 MB of RAM (1 GB recommended)
  • Microsoft Internet Explorer 11 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome

HTML Client

  • Intel Core i5 or faster processor
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 2 GB of RAM (4 GB recommended)
  • Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), and Edge (Chromium) (v79.0 & above)


Downloadable Application

  • 1.83 GHz Intel Core Duo or faster processor
  • 512 MB RAM (1 GB recommended)
  • Mac OS X 10.13, 10.14 and 10.15
  • Mozilla Firefox, Apple Safari, Google Chrome
  • For HTML Client - Google Chrome (v70.0 & above), Apple Safari (v12.0 & above), and Mozilla Firefox (v65.0 & above)

HTML Client

  • Intel Core i5 or faster processor
  • Mac OS X 10.13, 10.14 and 10.15
  • 2 GB of RAM (4 GB recommended)
  • Google Chrome (v70.0 & above), Mozilla Firefox (v65.0 & above), Apple Safari (v12.0 & above) and Edge (Chromium) (v79.0 & above)
Member Organization1 Individual Member2 Government3 Non-Member4
$375 $300 $375 $425

This program is for registered attendees only. Sessions were not designed to be shared or streamed with others. Each participant should be registered to attend.


Register online via secure transactions. Please have a Visa, MasterCard, Discover or American Express card available. Registration is now closed. Please contact training@nhcaa.org for assistance.


Fill out & print completed registration form. Registration is now closed. Please contact training@nhcaa.org for assistance.

Registration Policy

Registration Deadline: August 17, 2020
Registrations received after August 17 may experience a delay in accessing the virtual program.

All cancellations (regardless of date) will be assessed with at $50.00 administrative fee.

  • All written notice of cancellations and substitutions should be sent via email to training@nhcaa.org.
  • Before cut-off date - To cancel and obtain a full refund (minus an administrative fee) or to request a substitution, you must provide written notice to The NHCAA Institute - NETS.
  • After cut-off date - If you cancel in writing after the cut-off date, no refund will be provided but credit for future training is available. All substitution requests received after the cut-off date will be charged a $50.00 administrative fee.

For more information regarding administrative policies on refunds and cancellations or to register a complaint, please contact training@nhcaa.org.

1NHCAA Member rate applies to all NHCAA Member Organizations, Affiliate Members, Platinum Members, Premier Supporting Members and Supporting Members.
2Individual member rate applies to individuals who have applied for and have been approved for individual membership to NHCAA
3Government rate applies to NHCAA Law Enforcement Liaisons and other attendees from local, state and federal public agencies.
4Non-Member participants must occupy a professional position with a private for-profit or not-for-profit health care reimbursement organization, or in a local, state or federal law enforcement, prosecutorial, or regulatory agency or in a professional disciplinary organization. All registrations will be reviewed to ensure these eligibility requirements are met. If you are not in one of these positions, but wish to attend, please email us at: training@nhcaa.org.